Last Updated: March 12, 2026
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Shipment cancellation before dispatch
- Billing errors
- Service failure due to company error
Refund requests must be submitted within 7 days of the transaction.
2. Non-Refundable Situations
Refunds will not be issued for:
- Delays caused by weather or customs
- Incorrect shipping information provided by the customer
- Packages seized by authorities due to prohibited contents
3. Refund Processing
Approved refunds will be processed within 5–10 business days through the original payment method.
4. Refund Requests
To request a refund, please contact:
Phone: 424-345-6874
Email: support@brlogisticsusainc.com
